Quality Improvement of Woods Product using the Quality Function Deployment (QFD) Method at PT. X
Pane, Eka Periana
Malik, Alfin Fauzi
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PT. X is a company engaged in manufacturing Finger Joint Laminated Board (FJLB) wood. The product manufacturing process is controlled by the product quality control section. However, in the implementation, there are product defects during the production process. Based on 2018 data, the percent yield of 25% mercury pine and 20% rubberwood. From extracted material which can be processed, there are wood parts which are discarded at each stage of the process because they are not in accordance with the desired wood specifications and there are defects such as wood eyes, rot, there are skins, cracks, twists, incompatible sizes and pointed or diameter ends less. The number of defects during 2018 is 22.05%. Quality improvement is carried out by using the Quality Function Deployment (QFD) Phase II method. Determination of product critical parts by using Quality Function Deployment (QFD) Phase II was obtained from the results of calculations using the Phase Function Quality Function Deployment (QFD) method. The result of Quality Function Deployment (QFD) Phase II shows the highest priority of critical part is the ability to laminate machines to have a value of difficulty level of 4 and the degree of importance is 17% and an estimated cost of 18%.