Evaluating the Effect of Work-Family Conflict and Emotional Intelligence in Workplace: Review to Increase Employees’ Performance
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Work-family conflict appeared as a form of women emancipation that made them commit two roles simultaneously, as a house wife and as a worker. This kind of situation created an issue about the impact of the role conflict experienced by women employees towards the level of their emotional control and performance. The aim of this study was to analyze and evaluate the impact of work-family conflict and emotional intelligence towards married women employees’ job performance. This study also proposed a mediating effect of emotional intelligence. This study used a structured questionnaires to gather the required data. There were 54 married women employees in PT Telkom Regional I participated in this study. The result of this study showed that the model could explain 14,6% variance in employees’ performance. Role conflict experienced by a woman burdened her mind and affected her emotional intelligence negatively. There was no effect of work-family conflict on employees’ performance; however, the conflict significantly affected employees performance in an indirect path. The performance would lower through the decrease of employees’ emotional intelligence as the result of the conflict happened. The most important aspect increasing employees’ performance was improving their emotional intelligence while maintaining their work-family conflict.