Data Envelopment Analysis (DEA) Model in Operation Management
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Quality management is an effective system in operation management to develops, maintains, and improves quality from groups of companies that allow marketing, production. and servic" at th" mofit, "r,onomyroal lev"l as well aR pnflm'ing cllstomflr flatiffikation. Many companies are practicing quality management to improve their bussiness performance, One of perfonnau(;e uwacm'emellL is Lhrough measurement. of eHidency. Une of Llie Loois can be u,.;ed to assess efficiency of companies performance is Data Envelopment Analysis (DEA). The aim of this paper is using Data Envelopment Analysis (DEA) model to assess efficiency of quality management. In this paper will be explained CCR, BCC, and SBM models to assess efficiency of quality management.