The Development Model Of Quality Of Bureaucratic Tourism Service to Enhance Tourist Visit in Lake Toba Parapat North Sumatera
Batu Bara, Alwi Hashim
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The purpose of this research was to analyze the development model of quality of bureaucratic tourism service to enhance tourist visit in Lake Toba Parapat North Sumatera. The method of research used quantitative and qualitative research. Respondent of research were 80 tourists domestics and foreign which came and stayed in Lake Toba Parapat North Sumatera. The analysis technique of data used descriptive statistic, data organization, data reduction, and data interpretation. The results showed that the development model of quality of bureaucratic tourism service were Tangibles, Reliability, Responsiveness, Assurance, Empathy, Safe, Comfort and Clean Model, while the degree of Quality of bureaucracy tourism service in Lake Toba Parapat was enough.