Analisis Pengaruh Kompetensi Terhadap Kinerja Operator Alat Bongkar Muat Belawan International Container Terminal Pada PT. Pelabuhan Indonesia I (Persero)

Abstract

Human resources are very important in succeeding the implementation of the business activities. Therefore, in order to achieve the goal of a company, it needs human competency in order to support the employees’ performance as the important resources needed by a company. Employees are expected to be the ones who can give their energy, talent, capability, creativity, and endeavor to the company’s success. PT. Pelabuhan Indonesia I (Incorporated) as one of the State-Owned Enterprises in North Sumatra Province is located in the center of business environment so that it is very competitive for the company to improve its management to be profitable and professional without neglecting its function as the State- Owned Enterprise. The formulation of the problem in this research was how the influence of competency on the performance of the loading and unloading operators at PT. Pelindo I (incorporated) was. The theory used in this research was the theory of Human Resources Management which was correlated with competency and employees’ performance. The type of the research was descriptive quantitative and explanatory. 55 employees were used as the samples. The data were obtained by conducting interviews, handing out questionnaires and studying documentation. The variable was measured with Likert Scales and analyzed by using multiple regression test. The results of the research in the hypothesis showed that simultaneously competency which consisted of customer service orientation, performance support, integrity, organization commitment, and initiative had significant influence on the performance of the loading and unloading operators at PT. Pelindo I (Incorporated). Partially, the most dominant influence was initiative. It showed that the variable of initiative was more significant in determining the performance of the loading and unloading operators at PT. Pelindo I (Incorporated) than the variables of customer service orientation, performance support, integrity, and organization commitment. The conclusion of the research showed that simultaneously competency which consisted of customer service orientation, performance support, integrity, and organization commitment and initiative had significant influence on the performance of the loading and unloading operators at PT. Pelindo I (Incorporated), and partially the most dominant influence was initiative.