Strategic Information System Health Care Industry (Case Study Mitra Keluarga Hospital)
Arma, Abdul Jalil Amri
Ayu, Sri Fajar
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In health care, information system can provide a competitive advantage for management if the systems are implemented as modular parts of information communication architecture rather than strictly as support for specific function, such as billing, registration, cost accounting, and lab. Given the pressures of competition and limited resource, healthcare providers must be able to add, drop, or change information system components as quickly as they can adjust programs and services provided to patients. Whereas investing in a monolithic system tends to limit option, investing in communication architecture can protect against being locked in to one vendor-frustrated by competing priorities and incompatible alternatives. This paper describes information system that available in MITRA KELUARGA hospital. The discussion part includes some literature review of information system in the hospital. Based on this Porter’s competitive forces model on MITRA KELUARGA Hospital, we can see that this hospital is surrounding with so many new entrants and substitute, with different kind of customer and only a few supplier. With this position, MITRA KELUARGA Hospital has to do something, if they want to stay longer in this business. So, what this paper suggests here is gaining competitive advantage trough Information Systems to face the challenge of information era.