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Evaluasi Dan Perancangan Perbaikan Kualitas Sistem Pelayanan Nasabah Pada Unit Customer Service PT. Bank Syariah Mandiri Cabang Medan Dengan Menggunakan Metode Servqual (Service Quality)
Customer satisfaction is a main factor which cannot be ignored by the company which is active in syariah banking service entering the global competition. The challenge faced by PT. Bank Syariah Mandiri Medan Branch is that ...