Costumer Relationship Management (CRM) sebagai Sarana Meraih Image Positif untuk Perpustakaan
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Customer Relationship Management in the library was means in an effort to give the best service for customers. The CRM strategy approach in the library was a process of modifying the customer, but also was aimed to more strengthen the association between the library and his customer. Applied the concept of the CRM activity could gain the positive image for the library. The creation of an agency image (Corporate the image) that was good in the eyes of public or his public often will benefit, because will bring ”citra” that was similar to all the service products and the service that were produced, and will become a special pride for his official (the employee relation) also will cause sense of belonging towards their place agency worked.