Strategi Meningkatkan Kualitas Pelayanan Publik
Alwi Hashim Batubara
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“Through their tax payments, citizens are investors in public services and publicly-owned assets. Through their votes, citizens are shareholders who elect the “board of directors” responsible for government performance. Elected officials are the people’s stewards not only to manage finance but also to produce results. An “owner” wants to know whether governments is getting the job done. Citizens-shareholders may ask this in several ways. For example: Are our concern being addressed by public services? Is the job being done fairly and ethically? Does the result provide value for the money spent?”Wray et all (2000).