Pengaruh ISO 9002 Terhadap Profitabilitas PT. Bhanda Graha Reksa Cabang Utama Medan
Dr. Hamidah, SE, M.Ec
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ISO 9000 is defined as a standard of quality management system, which manages process in the attainment of quality. In this case, ISO arranges links between subcontractor, company and customer, and also provides general directions/procedures in order to fullfill the conditions of quality. Thereby, ISO 9000 converse not the quality of a product but in the attainment process of a certain quality level. The difference between ISO 9000, ISO 9001, ISO 9002, ISO 9003 and ISO 9004 isas follows: ISO 9000 ISO 9001 ISO 9002 ISO 9003 ISO 9004 Quality Management and Quality Assurance Standards: Guidelinesfor Selection and Use Quality System-Model for Quality Assurance in Design/Development, Production, Installationand Servicing Quality System-Model for Quality Assurance in Production and Installation. Quality System-Model for Quality Assurance in Final Inspection and Test Quality Management and Quality System Elements: Guidelines From the result of research using the program of.SPSS (Statistical Product Service Solution) version 11,5; it is known that: I. Probability> 0,05 meaning Ho accepted. This matter indicates that Return on Assets (ROA), Return on Equity (ROE), comparison between operating profit and earnings, comparison between operating expenses and earnings, comparison between operating profit and Total Assets, comparison between operating cost and Total Assets, and comparison between operating expenses and Total Assets before and after getting ISO 9002 are relatively the same. Hence, it is known that ISO 9002 is ineffective in increasing profitability or hardly has any effect upon company's profitability. 2. Probability < 0,05 meaning HD refused. This matter indicates that the comparison between operating cost and earnings before and after profit increment is non-identical. Hence, it is known that ISO 9002 is effective in increasing profitability or has an effect upon company's profitability. It can be concluded that ISO 9002 barely has an effect to the profitability ofPT. Bhanda Ghara Reksa Medan Main Branch. Nevertheless, its implementation has an effect towards the company's efficiency and effectiveness.
- SP - Management